How to get your deposit back
How to get your deposit back:
A comprehensive guide for tenants.
Supporting you every step of the way:
Welcome to the complete guide on how to successfully retrieve your deposit, tailored specifically for tenants. We understand the importance of securing your deposit and ensuring its safe return. As part of Jersey’s Government-authorised tenancy deposit scheme, mydeposits is here to support you throughout this process, providing you with the essential information and steps to ensure a smooth deposit return experience.
Understanding deposit protection in Jersey:
my|deposits Jersey operates as a government-approved scheme, committed to safeguarding your deposit securely and transparently. To adhere to legal regulations, landlords and agents are required to join my|deposits Jersey and transfer your deposit within 30 working days of receiving it. Upon receipt, you will be issued a deposit protection certificate, confirming the safety of your funds. Throughout your tenancy, the deposit remains secure in a dedicated bank account and is returned to you when your tenancy concludes.
Step-by-step guide to getting your deposit back:
When your tenancy comes to an end, both you and your landlord or agent must authorize the release of the deposit with mydeposits before it can be returned. Follow these steps to ensure a hassle-free deposit return process:
- Agree on Deposit Return: The initial step is reaching an agreement on the portion of the deposit to be returned. If the property is in the same condition as when you moved in and all payments are up-to-date, you are entitled to your full deposit. Open communication is key
- Negotiation: If your landlord or agent proposes deductions, consider negotiating to avoid disputes and expedite the return process. Negotiation can help you reach a consensus and get your deposit back faster
- Contact mydeposits: Initiate or accept deposit release terms via your online account. Your landlord or agent cannot perform this step on your behalf
Applying for deposit release:
We’ve streamlined the deposit release process to facilitate swift returns. The process involves joint authorization from you and the member. Once authorized, the funds are released within five to seven working days, provided you both agree on the amount and you have vacated the property. The following steps outline the process:
- Initiation: Either you or the member can start the release process, but both parties must agree on the terms before the funds are returned
- Member process: We will send you a deposit release request via email or post, prompting you to respond
- Your response: Upon receiving the request, you can either agree and accept the deposit release amount or disagree and propose an alternative. If you disagree, resolution options are available
Online application for deposit release:
To initiate the deposit release online, log in to your account at www.mydepositsjersey.je. Use your tenant username and password, provided by the lead tenant or our customer service. Follow these steps:
- Visit the website and click “for tenants”
- Click “tenant login” on the top right corner and enter your details
- Access the “deposit release” tab in your account
Deposit release by post:
If you prefer, you can apply for deposit release via post. Request the form from our customer service or download it from our resources section. Complete the form and send it to the address provided.
Resolving deduction disagreements:
In cases where deductions are disputed, and negotiations fail, mydeposits offers a free and impartial Alternative Dispute Resolution Service (ADR) to address the issue.
Your deposit’s safety and your successful return are our priorities. Partner with mydeposits for a seamless deposit retrieval process. Contact us for any assistance or guidance you may need.