The privacy of our users is important to us and we take care to safeguard it. This policy explains how we use your personal information and elaborates on our Data Protection Notice (which is displayed at the point of user registration).

What information do we collect?

When you join as a Member, we will collect the information necessary to provide the service which includes, as a minimum, your name, correspondence address and an e-mail address.  You can revisit your profile at any time to amend these details or to provide additional details.

We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.

What do we use personal information for?

We will only use this information for the purpose of providing a tenancy deposit scheme as authorised under the Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 or for offering other services and products from mydeposits (if you have given us permission to do so – see “Contacting you for other purposes” below).

Contacting you for other purposes

We will contact you about other mydeposits events and services from time to time by post, email, telephone, fax or other electronic messaging service – but we will only contact you if you choose to provide these details and request that we contact you about events and services by ticking the relevant box in your profile. We may contact you occasionally about our surveys or special offers.

We will never pass your details on to other third parties.

Information collected automatically

We automatically collect information about your visit to our site. This information is used to make your visit to our site more efficient, and to help us follow browsing preferences on our site so that we can make regular improvements. Our web host may also automatically log your IP address, a unique identifier for your computer or other access device.


Cookies are small text files that can be used by web sites to make a user’s experience more efficient. Learn more about the cookies we use here.

Alternatively, more information about cookies, including how to block them and/or delete them, can be found at

Information requests

You can ask for a copy of the information we hold about you at any time (for which we may charge a small fee). We will also correct any inaccuracies in your information at your request.

Changes to this Privacy Policy

If we make changes to our Privacy Policy that affect how we handle your data, we will let you know by email. You can check our Privacy Policy at this page at any time.

Browser Accessibility

We are always improving our website and adding new features to maintain security standards, so it is important to keep your browser up to date so that everything runs smoothly. We support the following browser versions.

Google Chrome – 26 and above
Internet Explorer – 10 and above
Mozilla Firefox – 34 above
Microsoft Edge – 12 and above
Apple Safari – 7 and above
Opera Browser – 20 and above

For instructions on how to check which browser version you are using please click here.

Here are some links to upgrade to the latest browsers: Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Opera Browser.


If you have any queries concerning your personal information or any questions on our use of the information, please contact our Customer Services Manager on:

  • Email