Guides & Documents

Our guidance contains support including checklists, case studies and videos to help you understand disputes and how mydeposits Jersey works

pdfHow to get your deposit back - A guide for tenants

A handy guide for tenants on how to successfully get your deposit back at the end of the tenancy. 

pdfDeposit Release Form
A printable form to enable the release of the deposit money from the scheme at the end of the tenancy.

pdfTenant FAQs
Frequently asked questions about the new tenancy deposit protection law for rented accommodation in Jersey.

pdfTenant FAQs (Portuguese Translation)

pdfTenant FAQs - (Polish Translation)

pdfUnderstanding Damp and Mould
A handy guide for landlords. agents and tenants to help prevent damp and mould occurring in residential property.

pdfAlternative Dispute Resolution Guide for Tenants
This guide explains the mydeposits ADR service for tenants including steps to avoid a dispute, options to resolve the dispute and how to prepare your evidence.

pdfmydeposits Jersey Scheme Rules
The rules of membership which all mydeposits Jersey members must abide by.

pdfScheme Information Leaflet
Important information for landlords, letting agents and tenants.

pdfDeposits, Disputes and Damages
An insight into dispute resolution for landlords, agents and tenants.